3 Ways to Pursue Productive Failure

Winston Churchill declared, “Success is going from failure to failure with no loss of enthusiasm.”

He wasn’t the only leader who recognized the reality of failure on the journey to success. Late Chick-fil-A founder Truett Cathy admitted, “When you fail, you have to start all over again from a lesser position.” Before discovering a major breakthrough, inventor Thomas Edison insisted, “I have not failed. I’ve found 10,000 ways that won’t work.” Alexander Pope imparted, “To err is human.”

Ultimately, the only way to avoid failure is to never attempt anything new – which can prove the greatest failure of all in times of change. Failure should never be the goal, but it should be a tool. After all, not all failures are equal.

Since we’re all sentenced to fail periodically along the way, let’s be proactive about the types of failure we leverage in our pursuit of success.

Put Fear in its Place

Fear is an intensely human experience. We’ve all felt it. We probably learn to live with most of it. But the emotion often translates into crazy, irrational behavior. For an individual, that’s one thing. But what happens when a team or an organization hangs in the balance?

I’ve become convinced that fear is the single factor most capable of derailing a leader’s effectiveness. Responsibilities, pressure, visibility – all of these factors tend of “pile on” over time. Sooner or later we all need to come to grips with the fears inherent with the position.

Fear is a given. Our response to fear determines the outcome. It takes courage to lead.

Below are a sample of common fears leaders face – along with some common reactions and opportunities for response.

Burying head in sand

Handling Unexpected Setbacks Like a Winner

What happens when you fall down? I have a pastor friend whose church plant recently had to shut its doors after a couple years of financial, emotional and time sacrifices. Another friend’s restaurant wasn’t able to renew the property lease and now it’s closed. Several colleagues have had high profile work projects in both the recent and distant past overlooked, postponed or shut down after significant mental and emotional effort. What comes next?

There’s no question that setbacks are a part of business – and a part of life. We can minimize some of them, but we won’t be able to avoid them completely. Once they happen, it’s what comes next that is the crucial part. If you find yourself encountering a setback, here are some next steps.

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Leadership Profile: Truett Cathy

I grew up in the midwest and didn’t get to experience a Chick-fil-A sandwich until I enrolled in college in Tennessee. Boy was I in for a surprise. Not only was the sandwich (and fresh squeezed lemonade!) amazing, but people were thoughtful and caring. My senior year, I was assigned to research how Chick-fil-A influenced people in positives ways. I decided it wouldn’t hurt to see if my team could interview the founder of the company, so I made a quick phone call. Believe it or not, Truett Cathy agreed.

Truett Cathy

What we learned on our trip still influences how I think about leadership. But for now, I’d like to share a few notes about the man who invented the original chicken sandwich.

How I Cashed In on My Own $77 Million Mistake

“Good morning, this is Nathan,” I greeted the caller on my cubicle phone several years ago.

“Yes, this is Bill. I’m a Vice President at First Big Bank. I need to know where our $77 million is.”

piles-of-money1

“Uh, yes,” I gulped. “Well… do you have an account number?” I was working in the investor reporting department of a major financial institution at my first job out of college. A large commercial property had paid off that week and the payment was split between two separate beneficiaries. As I had entered the $77 million wire into the electronic payment system, I was already preparing my braggadocio about the large amounts of cash I routinely handled in my job (even though this was a special circumstance and was only “electronic” money). But now it looked as though my day was about to be ruined. As I checked the account, my fears were confirmed.

“Um, I think I’m going to have to call you back…” I mustered. Epic. Fail.

Leadership Profile: Zig Ziglar

I had the privilege of meeting the late Zig Ziglar (1926-2012) a couple years ago at a seminar in Richmond, VA. Zig’s words and ideas have impacted my life probably more than any other thought leader out there. It was truly one of the highlights of my year getting to meet the man who literally wrote the book on success. I realize not everyone has been acquainted with America’s “Master of Motivation,” so six weeks after his passing, I’d like to pay tribute to Zig Ziglar in my first leadership profile of the new year.

Me and Zig

Both Zig Ziglar and I will see you at the top!

The Courage to Lead

The more time I spend with military and national security leaders, the more I’m convinced of the magnitude of a certain leadership quality: courage. That might not surprise you; everyone knows military service members need courage to put their lives on the line every day. There’s no debating that, but the courage I’m talking about applies to all leaders everywhere, whether your organization is made up of hundreds of thousands of people, or just a handful. Let me explain.

Courage